Boost Customer Experience at a Lower Cost
What is Amazon Connect?
Amazon Connect is a cloud contact center service designed to deliver exceptional customer support. Based on artificial intelligence technology, it allows companies to automate processes, improve communication and easily scale their operations. With Amazon Connect, SMBs can optimize resources, reduce costs, and deliver a seamless customer experience across all channels, all in a matter of weeks.
Create a seamless omnichannel experience
Amazon Connect allows you to offer personalized and proactive experiences on the channels preferred by customers. With AI chatbots, it provides intuitive self-service in multiple languages, saving time and effort. Additionally, it facilitates proactive interaction with customers at scale, sending relevant information such as appointment reminders.
Increase agent productivity with generative AI
Amazon Connect enables contact center agents to deliver superior experiences from day one. With Amazon Q, a generative AI assistant, customer issues are automatically detected, providing contextual information and action suggestions for quick resolution. Additionally, it guides agents with clear recommendations and steps to efficiently resolve issues.
Transform your customer service and optimize costs with Amazon Connect, the leading cloud contact center solution.
Why Choose Amazon Connect?
Being omnichannel, Amazon Connect offers a seamless voice and chat experience for your customers and agents
It has all the benefits of an AWS cloud service, such as scalability and 99.99% availability.
With a pay-as-you-go model, no seat fees, long-term contracts, or agent/software licensing fees.
With the cloud flexibility, it can connect with other services, whether they’re client-specific or third-party.
Workflow creation is easy via a GUI, enabling customers to self-manage without developers or IT. Changes to IVR trees or voice prompts can be made in minutes.
Offers an interactive voice response (IVR), NLP, and Contact Lens capabilities to analyze sentiment, trends, and compliance, enabling better agent training and proactive customer insights.
No hardware or office space required. Agents can work remotely from anywhere, making Amazon Connect a flexible solution.
Contact center managers can enhance customer experience, reduce wait times, and make data-driven decisions with customizable, automated metrics.
