Published: January 22, 2025 Category: Customized Panel for Agents Client: BDBN How it Works The agent panel is an innovative solution designed to optimize agents’ experience when interacting with customers in Amazon Connect. This tool is not only highly beneficial for contact center agents but also configurable, allowing companies to customize the user interface to […]
Published: January 22, 2025 Category: Design / Ideas Client: Contact Center Overview The integration of CRM with Amazon Connect is an innovative solution that enables companies to offer a personalized and efficient customer service experience. By connecting a customer relationship management (CRM) system with Amazon Connect, organizations can access relevant customer data in real time […]
Published: January 16, 2025 Category: Design / Ideas Client: Contact Center How it Works A Voicemail solution can be integrated with Amazon Connect, to ensure no customer messages are lost, even when no agents are available. This solution allows customers to leave a voicemail if their call is not answered. The message can be recorded, […]
Published: January 22, 2025 Category: Design / Ideas Client: Contact Center How it Works Call Categorization is a solution that allows updating contact attributes in Amazon Connect. It is an advanced tool designed to optimize real-time data management during customer interactions. This solution enables agents to update or add key details, such as the reason […]
How it Works The voice-based assistant with Lex is an advanced solution designed to provide users with a personalized and interactive experience through voice commands. Integrated with Amazon Connect, this virtual assistant leverages Amazon Lex to interpret natural language, allowing customers to interact seamlessly and effectively. This configurable bot is capable of understanding and responding […]
Published: January 22, 2025 Category: Design / Ideas Client: Contact Center How it Works Email support for Amazon Connect is an innovative solution designed to enhance the customer experience by integrating email management directly into the Amazon Connect platform. This functionality allows businesses to centralize customer interactions—whether through calls, chats, or emails—into a single unified […]
Cloud providers have “extended” their networks to specific ISP’s datacenters from where is possible to have dedicated links that offer reliable, fast and secure communication to the cloud. Implementing a hybrid cloud approach might require to use these links in order to comply with customer requirements. This service may have different name depending on the cloud provider: AWS’ Direct Connect, Azure’s ExpressRoute and Google GCP’s Dedicated Interconnect. Implementing it, opens to multiple security, high availability and advanced networking deployment options and features.