Customized Agent Panel
How it Works
The agent panel is an innovative solution designed to optimize agents’ experience when interacting with customers in Amazon Connect. This tool is not only highly beneficial for contact center agents but also configurable, allowing companies to customize the user interface to meet the specific needs of their agents, thereby improving productivity and efficiency. Thanks to its integration with AWS services such as Lambda, DynamoDB, S3, and others, the panel offers advanced functionalities, including automated task management, real-time access to customer data, and tools to enhance problem resolution.
This solution enables the incorporation of custom components, making it easier for our clients to add specific functionalities tailored to their daily operational needs. As a result, agents are better equipped to deliver outstanding customer service, adapted to each situation with maximum efficiency.
Ready to boost your agents’ productivity with a panel designed specifically for your needs?
Process & Experience
At DA415, we have the expertise required to implement and customize the Agent Panel according to our clients’ specific requirements. This expertise has been honed through multiple projects where we have helped companies optimize their agents’ interaction tools, enhancing productivity, efficiency, and customer satisfaction. Each implementation has allowed us to refine our ability to deliver highly tailored and functional solutions.
The process begins with a detailed analysis of the client’s needs, ensuring that the panel integrates seamlessly with their workflow and existing systems. During customization and implementation, we ensure that the selected components and functionalities operate efficiently, from real-time data visualization to the integration of tools that assist agents in their tasks.
At the end of each project, our clients are impressed by the positive impact of having a solution that supports their daily operations. Agents benefit from a more intuitive interface and tools designed to simplify their workflows, while companies experience increased speed and accuracy in customer interactions.
