Solutions Architect and Founder at DA415. Over 30 years of experience in the IT industry, with extensive knowledge and hands-on experience in various domains, such as WAN, LAN, WLAN, Data Center, SDN, ZTNA, Amazon Connect Call centers and Hybrid Cloud connectivity.

Elevate Customer Connections: Unveiling the Advantages of Migrating to Amazon Connect Cloud-based Contact Center

Migrating to Amazon Connect presents a transformative opportunity for organizations aiming to facilitate seamless connections between customers and internal resources. The benefits of unified engagement, omnichannel access, efficient routing, and dynamic scaling position Amazon Connect as a cornerstone for organizations committed to elevating customer connections across various departments.


Connecting your Cloud and On-Premise resources – AWS Example

Cloud providers have “extended” their networks to specific ISP’s datacenters from where is possible to have dedicated links that offer reliable, fast and secure communication to the cloud. Implementing a hybrid cloud approach might require to use these links in order to comply with customer requirements. This service may have different name depending on the cloud provider: AWS’ Direct Connect, Azure’s ExpressRoute and Google GCP’s Dedicated Interconnect. Implementing it, opens to multiple security, high availability and advanced networking deployment options and features.


Big Vendor Service without the Big Vendor Cost

At DA415, we simplify and streamline the process of enabling or improving your infrastructure, integrating vendor solutions for networking, cloud and cybersecurity. With a free assessment phone call, a tailored proposal, and a meticulously planned schedule of activities, we ensure that your project is a success and your IT infrastructure works as expected. Let us handle the complexities, so you can focus on what matters most – growing your business.